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Redefining Modern Vet Phone Lines with AI

Petssquire picks up your clinic's phone line day and night, answers pet owners in a natural voice, and books appointments straight into your calendar while they're still on the call.

Built By People From

UNC Kenan-Flagler Business School
University of Maryland
Narravance
Flair
Salesforce

The Problem

Phones that never stop.Callers stuck on hold.Calls missed after closing.Petssquire fixes that.

Most calls to a vet clinic are routine: booking a checkup, a refill request, “is Bella ready for pickup?” They ring while your team is with the pet in the exam room, and after 6 PM nobody picks up at all. Every missed call is a missed appointment, and a pet owner who dials the clinic down the road.

What Petssquire
Brings

A measurable shift in how your clinic's phones get answered.

0%

Of calls answered and resolved by voice AI, start to finish.

0/7

Every call picked up, and appointments booked into your calendar, even after hours.

$0

Zero cost to build and deploy.

How We Work

No IT burden.Keep your phone number.Works with your PIMS.Tailored to your clinic. Managed by us.

Petssquire plugs into the practice management software and phone line you already use. No rip and replace, no new phone system, no extra load on your team. Every deployment is tailored to your clinic and managed end to end, so it works from day one.

We map it with you

We sit down with your practice manager to find where AI actually helps: which calls to automate, what your clinic's answers should cover (hours, pricing, vaccines, new patients), and exactly when the AI hands off to your team.

Always improving

Your voice agent keeps learning your clinic: new services, new doctors, seasonal questions. As AI capabilities advance, your deployment advances with them, updated with zero effort on your side.

Carefree, fully managed

We run it, monitor it, and refine it. If pet owners get stuck somewhere, or you want the AI to handle something new, tell us and we'll take care of it. You get the outcomes; we handle the rest.

The Solution

One voice AI across every phone call, before, during, and after it rings.

01 · Before the call

Proactive Reminders

Our AI keeps watch over your patient list. When a pet is due for vaccines, a dental, or a recheck, it texts the owner a friendly reminder with open times they can book by replying, before it ever becomes a call.

9:41

Maple Street Vet

via Petssquire · text message

AI spotted · vaccine due

Biscuit · Golden, 3 yrs

Rabies booster

Due in 9 days

Maple Street Vet · sent

Hi Maya, Biscuit is due for his rabies booster. We have Sat 10:30 AM or Tue 4:15 PM. Reply 1 or 2 to book, no need to call.
1

Booked Sat 10:30 · a call avoided

02 · During the call

24/7 Call Answering and Booking

Every call is answered day and night in a natural voice, from your clinic's own answers. The AI checks your PIMS calendar and books the right appointment type with the right doctor. Emergencies transfer straight to your team.

9:41
INCOMING CALL · 8:47 PM

On call · 00:42

Can Luna come in this week? She's limping a little.

Voice agent

Dr. Kim has Thursday at 4:15 PM for a sick visit. Shall I book it for Luna?

Emergencies go straight to your team

03 · After the call

Call Analytics

See what's actually happening on your phone lines. Track call volume, see what pet owners call about, and let our AI recommend the highest-impact automations to build next.

Call Analytics

Last 14 days

Call volume

What pet owners call about

Booking appointments36%
Refills & medications22%
“Is my pet ready?”15%
Pricing questions14%
Records & other13%

AI recommends: automate refill requests, about 22% of inbound calls

AI Safety, Built In

You control what our AI can do, what it can see, and when it hands off to your team, with every answer grounded in your clinic's policies.

Control actions + policies

You decide exactly which appointment types the AI can book, which patient details it can read, and the answers it gives, and you can change any of it at any time. Every answer comes from your clinic's own policies, so it stays accurate, consistent, and true to how your practice actually runs.

Emergencies go to a human

“My dog ate grapes” never waits in a queue. Every deployment is tested against simulated pet-owner calls, urgent ones included, so the AI knows when to transfer to your team or point to the nearest emergency hospital. Fail cases are fixed before a real client ever calls.

Privacy-first client data

Pet owner and patient records are handled under strict data standards at every step and only used to serve your clinic, so every interaction meets the requirements in your state.

Ready to let AI answer
your clinic's phones?

See what Petssquire can do for your clinic, and your patients.